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Default Management - Collections & Recovery Programme Benefits - Learn what constitutes an effective Collections organization - Learn the importance of designing credit policy around Collections and Recovery - Understanding the impact of Collections on profitability - Learn how to manage between asset preservation and relationship management - Learn the various tools and techniques used to optimize collections and recovery efforts - Learn how to design strategies that addresses debtors situation - Learn how to better forecast delinquency and losses - Practical application of capacity planning and performance management concepts |
Programme Outline Collections Model - Key factors in the model Effective Collections Organization & Policy - The various types of organization structure - How organization structure affects results - Dynamic Credit Policy for Collections & Recovery Financial Impact of Collections - Costs of Collection - Balancing expenses and losses Managing Loss - Preserving asset or maintaining customers relationship - How to manage this equation - Building the right expectation Collections & Recovery Techniques - Product structure, credit policy and default management flows - Loan Workout options - Designing Debt Relief Plan Performance Management - Optimizing Collections & Recovery . . . The various collections tools . . . Designing Strategies through use of Analytics . . . . . Pre-delinquent Collections . . . . . Segment based strategic Collections . . . Strategy implementation and success measurement - Managing Collectors . . . Capacity Planning . . . Hiring & Training . . . Productivity & Effectiveness - Collections MIS . . . Measurement Concepts . . . Key Performance Indicators Duration :2.5 Days |